Outages Gone Mobile

Outages Gone Mobile


There’s an ongoing outage or two and the control room operator can just sit back and relax. Wait, what? In a low voltage case, there is nothing to do from the control room. When the UTG is in use, it’s basically providing
all the information about low voltage faults to the contractors. With the help of an effectively incorporated
mobile solution, even the entire outage handling can be outsourced to the contractors – like
Elenia has done in the low voltage network. Less paper work. You don’t have to always print the maps
and stuff, you can just check them from your phone. And you don’t have to like take a
lot of stuff with you because you can see what you need to have and you know how to
prepare more. Both the field crews and the control room
also benefit from the real-time AMR queries in the field just as well as in the office. So usually if there is a phase fault at the
low voltage side, the AMR meters send an alarm to the DMS and then I see it here at the alarm list. We know immediately when a fault happens
and we can send a field crew there even before the customer calls us. And the customers don’t even need to call
because they get informed by automated SMS, email, and online outage map, and if they do call, there’s the automated IVR. For the utility, that means 98% (!) less
phone calls with the customers. Less talking on the phone, more focus on fixing the outage. The field crew checks their UTG and gets all the information about the fault and they can go to the location. Thanks to the Utility To Go (UTG) mobile
solution, there’s less and less need for phone calls also between the control room and the field crews. The field crews can also see the current status or the topology of the network which has never been the case. They’ve only had maps that aren’t updating in real time. UTG is showing them the real-time topology so they can look for the manual
disconnectors and transformers and they can navigate to those places automatically. It’s essential that everyone – the control
room, field crew and affected customers – keep getting the up-to-date information whether that be time estimations or knowing that the power’s back. The low voltage side switchings can be done with the UTG by the field crews. So when they have repaired the fault they
can close the switch and then it is also updated to my DMS. So much less talking on the phone. In the field, the AMR can be easily checked
again in the same mobile app. So when we have fixed the problem we do that
and we see are there any more red dots. And then you’re done? Yeah. Finish it off with auto-triggered customer
messaging and automated reporting in the DMS, and the control room can keep taking it easy.

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