Outsourcing Definition | Are Call Centers Open 24 hours in the Philippines?

Outsourcing Definition | Are Call Centers Open 24 hours in the Philippines?



our contact centers or call centers open 24 hours a day here in the Philippines the answer is yes depending on the time of the year the Philippines is either 12 or 13 hours ahead of Eastern Standard Time night shift staff are mostly responsible for customer care or anything that has to do with being available during daytime hours in the West when it's daytime here in the Philippines and night in the West staff can be working on tasks such as lead generation so as you can see the time zone issue is not an issue at all you

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