Service Delivery Engineer, Kim is Working at Comcast

Service Delivery Engineer, Kim is Working at Comcast


KIM: TV everywhere is literally
providing TV to everywhere. We’re hoping for faster speeds. My name is Kim and
I’m a service delivery engineer at Comcast VIPER: My day starts around
6:30 in the morning. I try and get to work
out in every day. If my dogs are being
good that day, I’ll take them on a run with me. I head into the office
around 8:30 or 9:00. Park at the Pepsi Center. And I walk in with a
beautiful view of downtown. I love my walk into
work every day. When I get into the
office, any software that we get from
the developers, it’s my job to install it
into our QA environment and make sure the resources
are available for the QA team to get their job done. We had half of our team
using a different project, called Denver Admin,
and we were wondering if we can consolidate. We’d just kind of
like to migrate all the tickets in there over. Is that possible? I also interact with
the player team, who helps to develop
the player implication for basically any player
that’s not your [INAUDIBLE] RUSS: We get video content
from many different locations. We get satellite feeds. We get terrestrial feeds. That content gets
transcoded and put into a format that modern
technology can decode or play, such as iOS, Android, desktops,
Xbox, and most of the code that actually makes it happen
is built by VIPER. VIPER stands for Video IP
Engineering and Research. CORY: This video experience
is driven by VIPER. And it’s driven by a
lot of the products that we develop
here in this group. When we make changes to
either add new features or fix issues that we’ve seen
before, Kim grabs that product and puts it through
QA, staging and then our production environments. KIM: Everyone is kind of
focused on different things and has their skills. My main focus is
alternate content, which is dynamic ad insertion
and blackouts as well as emergency alert systems. Today it’s kind
of my meeting day. There’s a lot of status
meetings that I have today. SPEAKER 1: So what do we know? What have we accomplished? SPEAKER 2: The
main thing I wanted to see on the status tool is
to be able to go to a page and just see a list
to current works. KIM: How current are
the works in there? is this going to be
the tool that we need? SPEAKER 1: Yes, it brings
some intriguing possibilities. KIM: The culture
here is one thing that drew me to this position. Everyone here is so
friendly and nice. And we all get along so well. At least once a week,
we go out to lunch. I mean, this is just such
a fun city to live in. Also, we just like to have fun. We have a ping pong
table and a foosball. And it’s just great to
be in the center of it. Everyone is always
evolving constantly. And I think that’s one of the
biggest attributes, willingness to adapt to what’s around you. Because we’re constantly
changing technologies, constantly learning new things. There’s so many opportunities
for training, and learning from your co-workers. So I think adaptability
is a huge key to success. SPEAKER 3: VIPER ops
came back and said that they were
concerned that they didn’t have sufficient capacity
to stand up [INAUDIBLE].. SPEAKER 4: I’d have to see what
their capacity concerns are, because there should
be plenty of capacity. KIM: Every day is a new
challenge, a new excitement, a new opportunity to learn. And I’ve seen so many
projects come into production and we get to support
that every day. It’s just so exciting to
have a tangible product in the real world, that I
get to see, that I worked on. [MUISC PLAYING] It’s nice that he can sit.

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