Video Relay Service Sign Video

Video Relay Service Sign Video


Welcome to SignVideo Live. SignVideo Live enables you to communicate online. All you need is a webcam and broadband internet
connection, or an Android or iOS mobile device. To use the service, simply click the ‘Use SignVideo now’ link below or your mobile. You will then be connected to a SignVideo interpreter. Simply let the interpreter know who
you are, and who you wish to call, for example Customer Services. The
call then progresses as normal. The service is compatible with PC,
Mac and many smart devices. PC users will need a Windows operating system and the latest version of Internet Explorer or Firefox installed. Mac users will need to update
to the latest version of Safari. Please note, the Edge browser supplied with
Windows 10 does not currently support all plug-ins and therefore is unsuitable. In order to use SignVideo with Windows 10, please switch to Firefox or Internet Explorer 11 instead. The minimum broadband upload/download
speed required is 256kbps. However, we recommend a speed of 384kbps or above. First time PC or Mac users will need to
click the ‘Use SignVideo now’ link and download the ‘Live Plug-in’ software when prompted. This software ensures a high-quality picture. To install the ‘Live Plug-in’, simply download when requested and follow the instructions on screen. Android/iOS users can simply download the SignVideo app from Google Play or Apple App Store. Once the installation is complete,
please close the SignVideo App. You can then launch the SignVideo Live service directly through the SignVideo Live icon on your device. If you have any problems or questions, please contact us on [email protected]
and we’ll be able to assist. Thank you for watching. Please press the back button on your browser
to go back to the GOV.UK webpage where you can start using SignVideo by
clicking on the SignVideo Live icon.

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